Acceptable Use Policy

Last Updated: May 2026

1. Introduction

Welcome to FixConnect. This Acceptable Use Policy ("Policy") outlines the rules and standards that apply when using the FixConnect platform, website, mobile applications, and related services ("Platform").

By accessing or using FixConnect, you agree to comply with this Policy in addition to our Terms & Conditions and Privacy Policy.

2. Prohibited Activities

Users may NOT use FixConnect to:

2.1 Illegal Activity

• Violate any South African law or regulation
• Promote unlawful services or conduct
• Engage in fraud, theft, scams, or deceptive practices

2.2 Fake or Misleading Information

• Create fake accounts or impersonate another person or business
• Post false job requests or misleading contractor profiles
• Provide inaccurate qualifications, licenses, or certifications

2.3 Abuse and Harassment

• Harass, threaten, intimidate, or abuse other users
• Use offensive, discriminatory, hateful, or violent language
• Engage in bullying or unwanted contact

2.4 Spam and Unauthorized Marketing

• Send spam messages or unsolicited promotions
• Advertise unrelated products or services
• Use automated systems or bots to contact users

2.5 Platform Abuse

• Attempt to hack, disrupt, overload, or damage the Platform
• Circumvent security protections or access restrictions
• Scrape, copy, or extract platform data without permission
• Use automated scripts, crawlers, or bots without authorization

2.6 Malicious Content

• Upload viruses, malware, ransomware, or harmful code
• Share files intended to damage devices or systems

2.7 Fraudulent Payments or Activity

• Manipulate reviews, ratings, or job listings
• Engage in payment fraud or chargeback abuse
• Attempt to deceive contractors or customers

2.8 Inappropriate Content

• Upload unlawful or misleading content
• Share explicit sexual material
• Promote violence or criminal activity
• Infringe intellectual property rights
• Violate another person's privacy

3. Contractor Responsibilities

• Provide accurate business and contact information
• Deliver services professionally and lawfully
• Maintain required licenses or certifications where applicable
• Communicate respectfully with customers
• Avoid misleading advertising or false claims

4. Customer Responsibilities

• Post genuine job requests
• Provide accurate job details
• Treat contractors respectfully
• Avoid fraudulent or misleading behavior
• Make payments honestly and lawfully

5. Account Suspension or Termination

FixConnect reserves the right to suspend or terminate accounts, remove content or listings, restrict platform access, and investigate suspected misuse.

6. Reporting Violations

Users may report violations by contacting:

Email: info@fixconnect.co.za

7. Changes to This Policy

FixConnect may update this Acceptable Use Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

8. Contact Information

FixConnect is operated in South Africa.

Email: info@fixconnect.co.za