Privacy Policy

Last Updated: May 2026

1. Introduction

Welcome to FixConnect.

FixConnect ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act ("POPIA").

This Privacy Policy explains how we collect, use, store, and protect your information when you use the FixConnect website, platform, mobile applications, and related services ("Platform").

By using FixConnect, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Account Information

• Name
• Email address
• Phone number
• Passwords (encrypted)
• Business information (for contractors)

2.2 Job and Platform Information

• Job postings
• Messages or communications
• Contractor profiles
• Service categories
• Quotes or responses submitted through the Platform

2.3 Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Usage data and analytics

2.4 Cookies and Analytics

FixConnect may use cookies and analytics tools, including Google Analytics, to:

• Understand website usage
• Improve platform performance
• Measure traffic and engagement
• Enhance user experience

Users may disable cookies in their browser settings, although some features may not function correctly.

3. How We Use Information

We may use collected information to:

• Operate and improve the Platform
• Match customers with contractors
• Provide customer support
• Communicate important updates
• Monitor platform security and fraud
• Enforce our Terms & Conditions and Acceptable Use Policy
• Analyze platform performance and usage trends

4. Sharing of Information

FixConnect does not sell personal information.

We may share information:

• Between customers and contractors as required for platform functionality
• With service providers assisting with hosting, analytics, or support
• Where required by law or legal process
• To protect the rights, safety, or security of users or the Platform

5. Data Storage and Security

We implement reasonable technical and organizational measures to protect personal information from:

• Unauthorized access
• Loss or misuse
• Disclosure or alteration

However, no online platform can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

6. Third-Party Services

FixConnect may use third-party services including:

• Google Analytics
• Cloud hosting providers
• Payment providers (if applicable in future)

These services may process data according to their own privacy policies.

7. User Rights

Subject to applicable laws, users may:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable

Requests may be submitted using the contact details below.

8. Retention of Information

We retain information only for as long as reasonably necessary to:

• Operate the Platform
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

9. Children's Privacy

FixConnect is not intended for users under the age of 18.

We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on the Platform with a revised effective date.

Continued use of FixConnect after updates constitutes acceptance of the revised policy.

11. Contact Information

FixConnect is operated in South Africa.

Email: info@fixconnect.co.za